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VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully and will provide you with a full reply within 20 working days. You can provide feedback or make your complaint in the following ways:-
In person: Please speak to the VFS manager at the visa application centre
You may also provide feedback or make a complaint directly to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency aims to respond to all complaints within 20 working days.
You can provide feedback or make your complaint in the following ways:-
The UK Border Agency is continually trying to make improvements to the service we provide to our customers. We are asking for your help by completing our customer survey on the UK Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with the level of service you have received when you make a visa application.