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  • Customer Service

    On this page you will find the information listed in the links below. You can use the links to take you to the information or you can scroll down the page.


  • VFS - Feedback & Complaints

    VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully and will provide you with a full reply within 20 working days. You can provide feedback or make your complaint in the following ways:-

    In person: Please speak to the VFS manager at the visa application centre

    Email: feedback.uksg@vfshelpline.com

    You will need to provide the following information with your feedback or complaint:

    • Your name
    • Your address
    • Your telephone number
    • Application reference number (if appropriate)
    • Type of application (if appropriate)
    • Where your application was submitted
    • A clear description of your complaint and as much detail of times, dates, places and other background information as possible.

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  • UK Border Agency - Feedback & Complaints

    You may also provide feedback or make a complaint directly to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency aims to respond to all complaints within 20 working days.

    You can provide feedback or make your complaint in the following ways:-

    Email: singapore-visa@fco.gov.uk (Please mark it to the attention of the visa manager.)

    In writing addressed to:

    Visa manager
    The UK Border Agency
    British High Commission
    100 Tanglin Road
    Singapore 247919

    You will need to provide the following information with your feedback or complaint:

    • Your name
    • Your address
    • Your telephone number
    • Application reference number (if appropriate)
    • Type of application (if appropriate)
    • Where your application was lodged
    • A clear description of your complaint and as much detail of times, dates, places and other background information as possible.

  • Complaints about the refusal of a visa: Please see the 'Appeals and Admin Review' page on this website form more information

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  • UK Border Agency online customer survey

    The UK Border Agency is continually trying to make improvements to the service we provide to our customers. We are asking for your help by completing our customer survey on the UK Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with the level of service you have received when you make a visa application.
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